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Can I transfer to another Spartan Race, to another person, or both?

Races purchased for the year 2018 can not be defered to 2019

THE DETAILS:

The following transfer options are only valid for Spartan Race Europe events in the West:
Germany, Austria, Netherlands, Spain, Andorra, Italy, France, Greece and Switzerland

 

The purchase of an entry ticket for a Spartan Race event is non-refundable. However, the company Xchange Sport & Event AG offers the following different possibilities: 

  • The deferment is possible at all races in Germany, Austria, Netherlands, Italia, Spain, Greece, Andorra and France except for the Trifecta World Championship Event in Sparta/Greece.

  • The voucher code is valid for all races in Germany, Austria, Netherlands, Italia, Spain, Greece, Andorra and France except for special events like European Championships or Trifecta World Championships.

  • The voucher code is valid to be used for 3 months after the event date of the race that the race ticket was initially purchased for. The voucher code can be used for all races that offer an online registration by that time regardless of the event date of those events. 
    (e.g. if the Sprint race which is taken place of 14th of April 2019 will be deferred on 10th of March 2019 the voucher code will be valid till 14th of July 2019. The race the voucher is used for may be later that year, e.g. for a race in September 2019)

  • The value of the voucher code will be applied at the registration fee. Any remaining amount to be paid, due to a difference of the voucher value, and the registration fee is due for payment by the purchaser. The remaining amount due for payment is subject to service fees.

  • If the value of the voucher code exceeds the price for the new registration the remaining amount will be forfeited.

  • Only the paid amount for the registration that gets deferred is considered. If a discount or a deferment code was used for the original registration, only the amount that was paid to complete that registration will be considered. (e.g. if the payment for a €100 registration will be done with a 40% or €40 voucher code, the deferment for that race will be a €60 voucher code. Chronotrack calculates only the amount paid in, not the amount the race would cost. Therefore, if a 100% code will be used, the voucher code is worth €0.)

 

THE PROCESS:

  1. Go to Chronotrack (our registration system) and choose "Athlete Account" in the upper right corner: 




  2. Log in or create an account using the SAME email address you used for your original registration. 

  3. In your profile, you'll see "Upcoming" and "Past" events tabs. Locate the race you'd like to defer.
     


  4. Once you locate the race you'd like to defer, choose "Change Race" on the right-hand side: 

 

 

 

When you click Change Race, you'll have two options:


 



1) Change to another Race
:

This service is available until Thursday 6pm the week before the event, additional fees may apply as well as category change fees. The customer has the option to transfer the registration to another registration choice within the same event: (e.g. Elite to Age Group) This service is available until the last Thursday 6:00 PM before the event and an extra fee will be charged due to the price difference between reg choices.

  • €0 - Elite to Age Group, Elite to Open, Age Group to Open, Age Group to Elite
  • €20 -Open to Elite or Age Group (including VAT, + 9.5% additive service fees) 



2)Defer my registration for another event: 
This will allow you to withdraw from this event and receive the credit you paid for it, so it can be used as an alternative Spartan Event.

  • The customer needs to activate a deferral within his/hers Chronotrack registration profile. 

  • This service is available until the last Thursday 6:00 PM before the event. A service fee will apply of:
    • €10,00 including VAT + 9.5% additive service fees until 7 days before the event date
    • €20,00 including VAT + 9.5% additive service fees in the last 7 days until the last Thursday 6:00 PM before the event.



After the payment, you will receive a confirmation of your deferral, with a voucher code that can be used for another race of your choice depending on the mentioned rules. This voucher code is shown to you onscreen, emailed to you in a confirmation email, and saved for reference and use in the "Coupons" tab of your Chronotrack profile: 
Bild1.png
1 Here you find your code if you defer a race.
2 How to open the Coupon Section in your CT profile
3 The value of your code
4 This means if you have a code from deferral or maybe through a guest pass like a volunteer
5 The ecent you got your code from
Events you can use your code for (this can be changed if new events open)
7 The reg choices like Elite or Open
8 Here you can see if your code is still available
How long can you use your code for!

*If you're deferring your entry to a friend, all you need to do is to give them your voucher code. They can then proceed with registration as normal. They need to fill in the voucher code they received from you in the Coupon Code box during registration and will be credited the appropriate amount.

When you're ready to register for your NEW race, simply go through the registration process as usual for the new event. Fill in the voucher code you received in the Coupon Code box during registration and you will be credited the appropriate amount. Any remaining fees (price difference, Participant insurance, processing charge) will be your responsibility at that time.

It is up to you to ensure the race you want to transfer to is not sold out and also be aware that events can sell out at any time. It is possible for a heat at an event to sell out during the transfer process. 

  • You have 90 days after your event to defer your registration.
  • A deferment code cannot be used for a sold out event. It is the racers responsibility to ensure the event is not sold out before completing the deferment. 
  • We cannot apply and/or refund a deferment coupon code after a transaction has been completed. If you wish to use your deferment credit for a future race, make sure to defer your race prior to your registration.

THE PRICING:

 

  • At the time you defer your race, you are charged the flat Deferment fee of ____. 
  • When you defer your registration, you will be given a credit for a flat pre-determined amount, regardless of your actual payment amount. 
  • Deferments with the intention of transferring yourself to an alternate event should take place after the race. Deferring your registration before the race may result in a lower coupon value. Athletes who were unable to attend the Spartan Beast/Sprint can defer their registrations now.
  • If you are deferring your entry to another person to use, you will still pay the flat deferment fee of ____. Whoever completes the new event registration with the deferment credit will be responsible for paying the price difference, if applicable.They will not be able to use any other discount codes or offers when signing up for the event.
  • The deferment credit cannot be used to pay taxes or processing fees. You will need to pay those fees again when you sign up for the new event.
  • Any deferment credit remaining after you sign up for the new event will be forfeited. It cannot be used for future events, processing fees, or merchandise. 

 

THE PROCESS:

To Transfer YOURSELF to an alternate event:

  1. Head over to Chronotrack (our registration system) and choose "Athlete Account" in the upper right corner: 




  2. Log in or create an account using the SAME email address you used for your original registration. 

  3. In your profile, you'll see "Upcoming" and "Past" events tabs. Locate the race you'd like to defer.
     


  4. Once you locate the race you'd like to defer, choose "Change Race" on the right hand side: 

  5. When you click Change Race, you'll have two options:
    Change to Another Race: this will allow you to move your Start Times WITHIN the same race date.
    Defer my registration for another event: this will allow you to withdraw from this event and receive credit to use at an alternate Spartan Italy Event. (This includes Saturday to Sunday transfers)

  6. You will then be asked to confirm the Race Deferral fee (____) and to finalize that transaction.

  7. After payment, you will receive a confirmation of your deferral, with a coupon code that can be used to move to the next race of your choice. This coupon code is shown to you onscreen, emailed to you in a confirmation email, and saved for reference and use in the "Coupons" tab of your Chronotrack profile: 
    *If you're deferring your entry to a friend to use in your place, all you need to do is supply them with this coupon code. They can then proceed with registration as normal. (see #8)

  8. When you're ready to register for your NEW race, simply go through the registration process as usual for the new event. Input the Deferral Code you received into the Coupon Code box during registration and you will be credited the appropriate amount. Any remaining fees (price difference, Participant insurance, processing charge) will be your responsibility at that time.
  9. It is up to you to ensure the race you want to transfer to is not sold out and also be aware that events can sell out at any time. It is possible for a heat for event to sell out during the transfer process. 

 

To Defer my registration to a DIFFERENT PERSON:

  1. Head over to Chronotrack (our registration system) and choose "Athlete Account" in the upper right corner: 




  2. Log in or create an account using the SAME email address you used for your original registration. 

  3. In your profile, you'll see "Upcoming" and "Past" events tabs. Locate the race you'd like to defer.
     


  4. Once you locate the race you'd like to defer, choose "Change Race" on the right hand side: 

  5. When you click Change Race, you'll have two options:
    Change to Another Race: this will allow you to move your Start Times WITHIN the same race date.
    Defer my registration for another event: this will allow you to withdraw your registration from this event and receive credit to transfer to another racer.

  6. After choosing "Defer My Registration for Another Event," you will be asked to confirm the Race Deferral fee (___) and to finalize that transaction.

  7. After payment, you will receive confirmation of your deferral via email.  That message will include a coupon code. This coupon code is shown to you onscreen, emailed to you in a confirmation email, and saved for reference and use in the "Coupons" tab of your Chronotrack profile: 

  8. You'll need to give that code to the new racer. 
  9. The new racer will go through the registration process as usual, until prompted to enter a "promotional code."  He/she will input that code, and it will credit the appropriate amount.  Any remaining fees (price difference, taxes, processing charge) will be the new racer's responsibility at that time.
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